Providing Goods and Services to People with Disabilities

adHOME is committed to excellence in serving all customers including people with disabilities

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods and services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities (front door, main washroom), adHOME will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available. The notice will be placed at the front door and the washroom doors.

Training

adHOME will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. All staff within the company will be trained. The training will be provided to staff one week after starting their employment.

Training will include:

  1. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  2. adHOME‘s plan related to customer service standard.
  3. How to interact and communicate with people with various types of disabilities.
  4. How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.

Feedback Process

Customers who wish to provide feedback on the way adHOME provides good and services to people with disabilities can do so verbally. All feedback, including complaints will be reviewed directly by the Health and Safety Committee. Customers can expect to hear back within 30 days.

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